Privacy Policy

MEZ Crafts Estonia OÜ values your privacy and complies with all applicable laws and regulations concerning any personal data we may collect about you when you visit our website, mezcraftsestonia.ee. By using our website, you consent to the collection and use of your data in accordance with this privacy policy.

This privacy policy is intended to explain the types of data we collect, how we use it, and your rights regarding your data protection. This policy applies only to our website and its visitors and does not apply to data collected via other channels.

Data Controller – MEZ Crafts Estonia OÜ
Company registration number: 12866779
Email: info@mezcraftsest.com
Phone number: 6306759

We collect and process data in compliance with the General Data Protection Regulation (GDPR) of the European Union, which came into effect on May 25, 2018.

Data Collection and Use

Data We Collect

We collect information that you knowingly and actively provide when using or participating in our services or campaigns, as well as information your devices send when accessing our products and services.

The types of data we collect include information you knowingly share with us while using our services or campaigns and information that your devices automatically send to us.

Your personal data may reach us in the following ways:

  • When placing an order in the mezcraftsestonia.ee e-store
  • Registering as a user of the mezcraftsestonia.ee e-store
  • Contacting us by phone, email, or online chat
  • Browsing the website mezcraftsestonia.ee
  • Providing personal data about another person who will receive the goods
  • Making payments via e-bank or another electronic payment method
  • Commenting, liking, or sharing a post on our social media accounts
  • Subscribing to our newsletter
  • Commenting on posts on our website

Types of Collected Data

Personal Data

We only request personal information when it’s necessary to provide you with a service. By contacting us or visiting our website, you may share the following information:

  • First and last name
  • Personal identification code
  • Email address
  • Mailing address, country, county, city
  • Phone number
  • Your order history and activity in our e-store
  • Chat history between you and us
  • Information about your web browser and IP address

Log Files

Our website mezcraftsestonia.ee stores log files about its visitors. The collected information may include:

  • Type of device used
  • Internet Protocol (IP) address
  • Browser type
  • Internet Service Provider (ISP)
  • Date and time of site visits
  • Entry and exit pages, the number of clicks made on the site

Information in log files is used for trend analysis, website administration, tracking visitors’ activities, and gathering demographic information. This information is not intended to identify individuals.

Cookies

Like most websites, mezcraftsestonia.ee uses cookies. A cookie is essentially a text file that is saved to the user’s device upon visiting a website. Cookies store preferences, regional settings, service usage options, and more.

If you wish, you can disable cookies in your browser settings, although this may affect the quality of service offered to you.

Cookies are classified as persistent and session cookies. Persistent cookies remain on your computer or mobile device even after you close the browser, while session cookies are deleted immediately after closing the browser.

Types of Cookies by Purpose:

  • Necessary Cookies: These session cookies enable you to use the services offered on our website. They help authenticate users and prevent malicious use of user accounts. Without these cookies, we cannot provide the desired services.
  • Notification Cookies: These cookies recognize if users have accepted the use of cookies on the website.
  • Functionality Cookies: These cookies allow your browser to remember choices made while using the website, such as login details or language preferences, to provide a more personalized experience and avoid re-entering preferences.

How We Use the Data

The collected information may be used for various purposes, including:

  • Maintaining, managing, developing, personalizing, and expanding our website
  • Collecting statistics to provide better services and/or offers, and understanding and analyzing visitor behavior
  • Identifying you via phone, message, or email
  • Sending you information and requesting feedback on our services
  • Preventing fraud and protecting our website
  • Allowing us to stay connected with you via social media
  • Reading chat history to provide timely and relevant advice
  • Improving our service quality and offering more efficient browsing solutions
  • Developing new products, services, or enhancing their functionality
  • Delivering products, processing orders, invoicing, ordering via bank link, and confirming orders or processing refunds
  • Offering products and services of interest to you based on previous orders
  • Facilitating and accelerating interactions with us when you contact us
  • For other purposes, such as data analysis, researching trends, assessing the effectiveness of our advertising campaigns

Cases When We May Share Your Data

We may share or transfer your personal data in connection with a change in ownership, merger, sale of assets, financing, or acquisition of our company. We will inform you of the transfer of your personal data and if it becomes subject to a different privacy policy.

We may share your data with our affiliates, requiring them to adhere to this privacy policy. Affiliates include our parent and subsidiary companies, joint venture partners, or companies we own.

We may share your data with business partners to offer specific products, services, or campaigns.

With your consent, we may disclose your personal data for any other purpose.

We are obliged to disclose your personal data if required by law. In good faith, we may also disclose your data to comply with legal obligations, protect our rights or property, prevent or identify possible violations related to our services, and ensure the safety of users of the service.

Data Retention

The company retains your personal data only as long as it is necessary for the purposes outlined in this privacy policy. We retain and use your personal data as needed to fulfill our legal obligations (such as keeping your data to comply with applicable laws), resolve disputes, and enforce our agreements and policies.

The company also retains log files for internal analysis purposes. Log files are usually retained for a shorter period, except when required to strengthen security, improve the functionality of our service, or comply with legal obligations.

Your Rights to Data Protection

You have the right to refuse to share your data with us, knowing that it may affect your experience on our website. If you choose not to share your data with us, we will not treat you any differently. If you share personal information with us, you understand that we collect, store, use, and disclose it per this privacy policy. You have the right to request details of the data collected about you.

When receiving personal information about you from a third party, we protect it following this privacy policy and Estonian law. If you share third-party data yourself, you confirm that you have the right and permission.

Even if you have previously consented to share your personal data with us for marketing purposes, you retain the right to change your mind at any time. You always have the right to unsubscribe from communication with us and request the removal of your data from our databases. We may occasionally ask for information about you to verify your identity.

If you believe the data we have collected about you is inaccurate, outdated, incomplete, irrelevant, or misleading, please contact us via email at info@mezcraftsest.com or phone: 6306759. We will do our best to correct inaccurate, incomplete, misleading, or outdated information.

If you believe we have violated applicable data protection law and wish to file a complaint, please contact us using the contact details in this document and provide details of the violation. We will investigate your complaint promptly and respond in writing with the investigation results and the steps we will take to address your complaint. You also have the right to contact a regulatory or data protection authority.

GDPR Data Protection Rights

We want to ensure that you are aware of all your data protection rights. Every user has the right to:

  • Access: You have the right to request copies of your personal data.
  • Rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
  • Erasure: Under certain conditions, you have the right to request the erasure of your personal data.
  • Restrict Processing: Under certain conditions, you have the right to request the restriction of your personal data processing.
  • Object Processing: Under certain conditions, you have the right to object to the processing of your personal data.
  • Data Portability: Under certain conditions, you have the right to request that we transfer collected data to another organization or directly to you.

Data Security

The security of your personal data is important to us, but please remember that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

MEZ Crafts Estonia OÜ takes all reasonable steps necessary to ensure the secure processing of your data in accordance with this privacy policy and Estonian law. Your data is not transferred to any organization or country unless there is a compelling reason and your data’s security is ensured.

Links to Other Websites

Our website may contain links to other websites not owned by us. By clicking on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over, and are not responsible for, the content, privacy policies, services, or any other practices of third-party sites.

Privacy Policy Updates

If necessary, we reserve the right to make changes to this privacy policy document. After updating the privacy policy, we will change the update date at the bottom of this document. If you visit and use our website even after the privacy policy update, we consider it as your implicit agreement to the changes.

Last modified 10/28/2024